AT&T tells customers to buy new phones or their old ones will stop working

AT&T tells customers to buy new phones or their old ones will stop working
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AT&T tells customers to buy new phones or their old ones will stop working

AT&T tells prospects to purchase new telephones or their previous ones will cease working

If AT&T despatched you an electronic mail telling you to improve your telephone — or else — would you write it off as a rip-off? Properly, that’s simply what the corporate did this week, in keeping with Android Police.

Beneath the massive, blue, daring, all-caps heading “UPDATE NEEDED,” the provider is telling some prospects that their units are “not suitable with the brand new community” and that they “want to interchange it to proceed receiving service.”

Right here’s the e-mail:

at t mail new phone or else 2

Picture: Android Police

att update email network 1

Picture: Android Police

One apparent downside: the corporate despatched this in the course of an economy-wrecking pandemic, at a time when shopping for a brand new telephone is perhaps the very last thing on somebody’s thoughts. Some prospects have been so shocked to get the e-mail that they posted on AT&T’s help boards speculating that it is perhaps a rip-off, although Android Police says the e-mail is authentic.

One other downside: scared prospects could not really must do something till February 2022.

As Android Police factors out, what AT&T actually appears to be doing right here is recommending upgrades forward of the shutdown of AT&T’s 3G community. That’s scheduled to occur “by February 2022,” in keeping with an AT&T hyperlink that reportedly seems within the electronic mail. When the 3G community goes away, AT&T says that telephones that don’t help HD Voice, which routes calls over 4G LTE, gained’t be capable of make voice calls or use knowledge on AT&T.

Weirdly, prospects with newer telephones, which ought to theoretically help HD Voice, are getting the e-mail, too. The one that began that thread on AT&T’s help discussion board mentioned they use a Galaxy S10 E, a telephone that was launched in March 2019.

If it’s true that these telephones gained’t cease working till 2022, sending out an electronic mail like this isn’t precisely the perfect search for AT&T; it might be seen as an try to spice up gross sales throughout a pandemic, and there’ll little doubt be a wave of newer and higher telephones accessible (together with extra with 5G help) earlier than that deadline passes.

It’s unclear precisely what number of prospects could have gotten this electronic mail, and AT&T hasn’t replied to a request for remark. However hopefully AT&T gives clearer communication about why and when prospects will really must improve.

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