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Fitbit is replacing some Sense smartwatches over ECG reading issue

Fitbit is replacing some Sense smartwatches over ECG reading issue
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Fitbit is replacing some Sense smartwatches over ECG reading issue

Fitbit is changing some Sense smartwatches over ECG studying subject

Fitbit is contacting some house owners of its Sense smartwatch to supply replacements after discovering a bug affecting its electrocardiogram (ECG) readings. Customers on the Fitbit boards have reported receiving emails from the corporate, warning that their units are affected by an unspecified “{hardware} subject.” Fitbit has subsequently confirmed to GadgetClock that the difficulty particularly impacts its ECG performance. The emails ask affected customers to return the smartwatch to Fitbit, and says they are going to be given a alternative gadget freed from cost.

Together with stress detection and temperature monitoring, the Fitbit Sense’s ECG app is considered one of its main differentiating options in comparison with Fitbit’s different latest smartwatch; the Versa 3. The ECG characteristic is supposed to permit the watch to learn the wearer’s coronary heart rhythm for issues like atrial fibrillation. Though it wasn’t obtainable once we reviewed the smartwatch again in September, Fitbit rolled out its ECG app the next month.

When contacted for remark, a Fitbit UK spokesperson confirmed the difficulty to GadgetClock, and mentioned that the issue impacts the ECG app on a restricted variety of Sense units. The issue means the app can incorrectly show an “inconclusive” end result throughout readings. Fitbit has additionally confirmed that no different units, or future Sense smartwatches shipments, are affected by the difficulty and mentioned it’s contacting affected customers on to subject replacements.

The $329.95 Fitbit Sense has had a little bit of a tough launch. A few of its most spectacular options weren’t obtainable in time for our evaluate, and what was left may very well be buggy to make use of. However thus far Fitbit has proven it’s prepared to deal with these points. It’s launched updates so as to add new options just like the ECG app and assist for Google Assistant, and now it’s proactively changing units with defective {hardware}. In our evaluate we mentioned Fitbit wanted to take a while to work out the Sense’s kinks, and it seems to be doing simply that.

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