Good luck getting a Cyberpunk 2077 refund if you bought a digital PlayStation copy

By | December 16, 2020
Good luck getting a Cyberpunk 2077 refund if you bought a digital PlayStation copy

Good luck getting a Cyberpunk 2077 refund for those who purchased a digital PlayStation copy

The discharge of CD Projekt Crimson’s (CDPR) extremely anticipated Cyberpunk 2077 is changing into an excellent larger mess, and consumers of the digital model of the sport from Sony’s PlayStation Retailer may not have a straightforward path — or any path in any respect — to obtain the refund the developer stated they might.

Sony hasn’t formally commented on whether or not gamers who purchased the sport from its digital storefront are eligible for refunds. The corporate’s official coverage is to not refund prospects in the event that they began enjoying a recreation “until the content material is defective.”

Now, a message from PlayStation Support to CNBC journalist Steve Kovach seems to additional verify that your solely choice on this state of affairs is to show to CDPR’s personal assist line it opened particularly to deal with console refunds for the sport. “CD Projekt Crimson is at the moment engaged on patches and updates to repair bugs and crashes, and to enhance total gameplay expertise of Cyberpunk 2077,” reads the PlayStation Help message, implying pissed off gamers on PS4 ought to merely look ahead to the developer to repair the sport.

Sony didn’t reply to an official request for remark yesterday relating to its coverage on Cyberpunk 2077 refunds. GadgetClock has reached out once more for additional clarification relating to this message from PlayStation Help.

For these not immersed within the Cyberpunk 2077 launch, let’s again up a bit. The sport launched final Tuesday, and it grew to become instantly clear that it was stricken by bugs and deep-seated efficiency points that make the sport an especially irritating expertise on the usual PlayStation 4 and Xbox One platforms. Whereas it runs usually okay on PS5, Xbox Collection X, PC, and Stadia (though with loads of bugs and crashes relying in your platform and your PC {hardware} and settings), the sport just isn’t well-equipped to deal with previous and underpowered {hardware} first launched in 2013.

Within the wake of widespread criticism on social media and from recreation evaluate websites, none of which had been in a position to evaluate the console variations of the sport previous to launch, CDPR launched a press release recommending gamers who need their a reimbursement from the console model of the sport request a refund. The corporate stated to request refunds from Microsoft or Sony, and to e mail the developer as a final resort.

What CDPR didn’t say on the time was that it had no official refund coverage in place with Microsoft, Sony, or any retail companions. The corporate’s executives solely revealed as a lot in a name with traders earlier this week, the place they blamed oversight and a fixation on the PC, PS5, and Xbox Collection X / S variations of the sport for the problems plaguing current-gen platforms.

Microsoft has since launched a press release advising gamers to pursue its normal refund coverage, which does seem to permit most gamers to get their a reimbursement in the event that they request a refund inside 14 days of buy. Sony, however, doesn’t have as beneficiant of a coverage. And retail shops don’t must honor refunds in any respect, contemplating they already bought the inventory from the developer’s publishing companions.

Now, many gamers are caught with their solely recourse at the moment involving manually contacting a CDPR e mail deal with to attempt to get their a reimbursement. According to Vice’s Patrick Klepak, some prospects are receiving an automatic message again from the developer telling them that they’ll obtain an replace on their refund probably earlier than the top of the 12 months.

On this new message CDPR is sending out, it’s advising gamers to pursue refunds for digital Xbox variations of the sport by way of Microsoft’s normal refund coverage, which anecdotally seems to be working for a lot of gamers. However CDPR additionally appears to subtly forged blame on Sony right here for not honoring refunds, telling PlayStation gamers to “please look ahead to us to get again to you.”

The state of affairs is nothing wanting a catastrophe for all events concerned, and it doesn’t appear like it’s going to enhance any time quickly. CDPR is planning two main patches for January and February to repair bugs and enhance efficiency on all platforms, which suggests the sport ought to enhance in due time. However till then, individuals disenchanted within the recreation who need their a reimbursement might want to both be on the suitable platform to take action or must wait to see if CDPR can treatment the state of affairs a method or one other.


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