You can track a JCPenney order online by giving the order number and phone number, or you can call 800-322-1189 to talk to customer service. Users who have already signed up for JCPenney.com can also check the status of an order by logging in with their email address and password.
On any page of the JCPenney website, scroll to the bottom and click on Track My Order under the heading Customer Service. On the next page, you have to enter either the email address and password you used to sign up or the order number and phone number that goes with the order. After entering this information, users can see details about their orders, such as when they were shipped, where they were tracked, and when they were expected to arrive.
By making an account on JCPenney.com, a user makes sure that all of his order information is in one place and doesn’t have to remember separate order numbers. As of 2015, the registration process is quick and only requires a user’s full name, email address, and a password. By signing up, users can save their payment information for quick checkout, link their JCPenney Rewards accounts, and get to their account information from more than one device. Users can also sign up to get coupons and notices of sales before they happen.