Calling 1-800-392-3673 between 8 a.m. and 8 p.m. Eastern Time, Monday through Friday, or 9 a.m. and 5:30 p.m. Eastern Time on Saturday is the best way to file a complaint with the Ford Motor Company. Customers can also go to a Ford dealership near them to file a complaint in person.
Customers who want to complain in writing can send a letter to the Ford Motor Company Customer Relationship Center at P.O. Box 6248, Dearborn, MI 48126. They can also send an email through the Internet’s contact page for the Ford Motor Company. On the Ford website, you can also use the live chat feature to get help. Monday through Friday, from 8 a.m. to 11 p.m. Eastern, you can call @FordService for help with your Twitter account.
Most of the complaints about Ford Motor Company that were filed with the Better Business Bureau were taken care of. The Better Business Bureau found that Ford Motor Company tried to solve most of the complaints that were not solved.
Since October 1, 1927, Ford has been a member of the Better Business Bureau (BBB), which gives it an A+ rating. This rating is based on how the company handles customer complaints and how they are solved, as well as how many complaints there are compared to how big the company is.
