Open the email you received from Thirty-One notifying you of the shipment’s departure to follow the progress of your order. To check the current location of your UPS shipment, visit the Track my UPS Package(s) page.
If your consultant placed the order for you and you misplaced the confirmation email, he can check the status of your shipment for you. If you hosted a show, your consultant’s name will be listed on your Hostess Summary and Guests Order Summary. Calling 1-866-443-8731 or sending an email to ordersupport@thirtyonegifts.com are also good ways to get in touch with the folks at Thirty-One. One other option is to use the contact form at ThirtyOneGifts.com/Contact-Us/.
If your order doesn’t live up to your standards, please let your consultant know within 90 days after receipt. Only defective items or those deemed appropriate by Thirty-One will be accepted for return. If a gift certificate was used to make the original transaction, the refund will also be issued in the form of a gift certificate. If you make a qualified purchase as part of a monthly offer and then decide to return an item, you will be charged the full retail price for the item, even if you no longer want it.
