Text messages sent to Google Fi users with Hangouts went missing last week
A Google Fi consumer in Hawaii acquired a pair textual content messages Monday night time wishing him a cheerful Easter. The issue is, these messages had been sent on Easter Sunday, however solely made it by way of greater than a day later.
Google is now informing Fi users who obtain textual content messages by way of Hangouts that messages sent to them could have gone missing between March thirty first and April fifth. The corporate stated there was a service “interruption” that impacted “a small variety of individuals.” Google says it has now resolved the difficulty and is sending by way of the delayed messages. Missing messages ought to seem in Hangouts by the top of immediately, April seventh.
Fi users have for years been in a position to ship and obtain calls and messages by way of Hangouts, however Google introduced plans years in the past to strip these options out because it transitioned Hangouts into yet one more Google communications app. The options seem to have been disabled inside the last week.
However the interruption occurred earlier than the service was totally shut down, and so Google continues to be working to patch the delayed messages by way of to Hangouts. A Google spokesperson confirmed the service interruption to GadgetClock and stated affected users are being contacted. SMS messages can be delivered to Messages by Google or one other default messaging app going ahead.
Delayed messages could cause actual issues for senders and receivers. In November 2019, greater than 168,000 messages have been delivered that had initially been sent on Valentine’s Day 2019, 9 months earlier. Folks acquired complicated, context-free messages — in some circumstances, messages got here by way of from individuals who had died within the months between. The problem was brought on by a server failure at Syniverse, a agency that routes textual content messages between carriers.
Google has been within the technique of shutting down Hangouts for years, so it’s potential there weren’t many users left utilizing the service in conjunction with Fi. Even the Fi consumer in Hawaii — who, full disclosure, is a good friend of mine — stated they knew they need to have switched some time in the past and determined not to.
“I deliberately put myself on this spot,” Jason Bennett, who acquired the delayed Easter messages, instructed GadgetClock. “I needed to see what occurred when it went offline.”
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