Dunkin Donuts provides on-site and online training to its staff, including courses like Preparation of Food & Beverages, Customer Service & Register Operations, and Health, Safety & Emergency Preparedness. The Training Done site offers these courses and more via Dunkin’ Donuts Online University.
The Dunkin Donuts Online University is powered by the Skillport platform, which enables employees to access training videos and materials as soon as they are published worldwide. This enables Dunkin Donuts to maintain consistent training standards for its global workforce. The Navy’s e-learning programme also uses the Skillport training platform.
Training at Dunkin’ Donuts is geared to individual staff positions and might cover topics such as food handling and management abilities. Additionally, the Dunkin Donuts Online University facilitates the company’s compliance with state and federal health and safety training laws.
The duration of each module ranges from a few days to several months. After completing each module, employees are required to submit an evaluation form to see how well they comprehended the information. The grades are then utilised to develop the training modules and give Dunkin Donuts with useful information about its employees’ strengths and weaknesses.