Instead of providing a direct email address, Amazon.com provides a Contact Us website. The screen instructs the user to choose his issue and choose between email, phone, and live chat options for contacting the support team.
On the Contact Us website of Amazon, there are four links reflecting user concerns: An Order I Placed, Fire and Kindle, Digital Services, and Prime or Other. When placing an order, users are required to enter an order number. The Prime or Something Else option provides additional support topic options, including assistance with forgotten passwords and Prime membership administration.
If none of the alternatives are applicable, a drop-down menu provides a selection of additional topics, such as refunds, payments, order modifications, and promotions. The user can then communicate with Amazon via email, phone, or live chat.
