The definition of world-class customer service is meeting or exceeding a customer’s expectations in a range of contexts, such as hotels and restaurants. Organizations or persons performing to the highest standards and measures, especially with regard to quality metrics, is another alternative interpretation of the phrase.
Customer service of the highest calibre helps organisations stand out in highly competitive industries. Therefore, managers may merely require superior customer service. The level of success a company has in offering world-class service contributes to its longevity. Poor or unsatisfactory customer service can have negative consequences, such as a consumer’s refusal to purchase future products or return to a business.