As of 2015, the phone number to call in order to check the amount of a NetSpend prepaid card with customer support is 1 866 387 7363 (or 1 86 NETSPEND). Alternately, it is possible to text “BAL” to 22622, which returns the account balance relatively instantaneously.
The customer assistance number is open 24 hours a day, seven days a week. In contrast, as of 2015, a fee is levied for this service. It is possible to check the card balance at an ATM, however there is a cost associated with doing so. The NetSpend website also provides a capability for checking account balances.
