WhatsApp Chatbot MyGov Corona Helpdesk Surpasses 30 Million Users

WhatsApp Chatbot MyGov Corona Helpdesk Surpasses 30 Million Users
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WhatsApp Chatbot MyGov Corona Helpdesk Surpasses 30 Million Users

WhatsApp Chatbot MyGov Corona Helpdesk Surpasses 30 Million Users


New Delhi: A WhatsApp chatbot known as ‘MyGov Corona Helpdesk’, launched by the Indian authorities to assist handle queries across the Covid-19 pandemic has crossed the milestone of 30 million customers during the last yr, the Fb-owned platform mentioned on Tuesday. Additionally Learn – Bihar Diwas 2021: Needs, Quotes, SMS, Whatsapp, Fb Standing That You Can Share With Your Liked Ones

Powered by Haptik’s Conversational Synthetic Intelligence (AI) options, the official WhatsApp chatbot by the Ministry of Well being and MyGov has processed over 45 million conversations on WhatsApp from customers throughout the nation with greater than 67 million messages having been despatched since its launch. Additionally Learn – Final Evening, WhatsApp, FB Have been Down For 50-55 Min, However in Bengal, Improvement Down For 50-55 Years: PM Modi Assaults Mamata

“Because the pandemic first hit our nation, one among WhatsApp’s most important associations has been with the Ministry of Well being and with MyGov. With the facility of easy-to-use know-how residents gained entry to the newest, verified info on Covid-19,” Shivnath Thukral, Director – Public Coverage, WhatsApp, mentioned in a press release. Additionally Learn – WhatsApp, Instagram Providers Restored After Going through World Outage For Over 30 Minutes

With the dedication to flatten the misinformation curve and drive consciousness round Covid-19, this API-based helpline was made obtainable to all WhatsApp customers free of charge in English and Hindi, the corporate mentioned.

“During the last yr, MyGov Corona Helpdesk, an AI-enabled Chatbot has been a path-breaking technological answer that has helped hundreds of thousands of residents by offering well timed updates concerning the Covid-19 pandemic,” mentioned Abhishek Singh, CEO, MyGov and Digital India.

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“The correct communication technique mixed with revolutionary know-how has been integral to take care of the pandemic, and it has been one of many endeavours of Digital India and its initiative, MyGov to turn into the bridge between residents and authorities and guarantee dissemination of genuine info, curb rumours, myths and misinformation,” Singh added.

Along with the MyGov helpline, WhatsApp has additionally enabled greater than 16 Covid-19 helplines in 13 different Indian states in English and different regional languages.

Final yr in June, the AI enabled ‘MyGov Corona Helpdesk’ bagged two awards underneath the classes ‘Finest Innovation for Covid-19’ — Society Peoples Alternative and ‘Covid-19 General Winner on the lately held CogX 2020’, which is a prestigious international management summit and pageant of AI and Rising Expertise held yearly in London.

The awards had been gained by the Technical Associate of MyGov, JioHaptik Applied sciences Restricted.

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